JPAS (jpauctionsheet.com) is operated by JP MANDALAR GLOBAL LLC, a limited liability company registered in the State of Wyoming, United States. We provide digital Japanese used car auction sheet reports, US vehicle history reports, and US auction photo history reports to help our customers make informed decisions. Because all of our products are digital and are compiled from third-party data sources, we have established the following refund and cancellation policy to ensure fairness and transparency for all parties.

1. How Purchases and Delivery Work

JPAS operates on a credit system. Purchasing and delivery happen in two separate steps:

• Step 1 — You buy credits. Once your payment is successful, the credits are added to your account balance immediately. At this stage no report has been generated and no credit has been used.
• Step 2 — You spend a credit to run a report. When you submit a VIN or chassis number, one credit is deducted and the report is generated and delivered to your account immediately, along with a copy sent to your registered email address.

This means you are always in control of when a credit is spent. Buying credits does not consume them; only running a report does.

2. Cancellation Policy

Unused Credits:

• Credits that are still unused in your account balance may be cancelled and refunded within 7 days of purchase. Email info@jpauctionsheet.com with your order number and we will refund the unused credits to your original payment method.

Used Credits (Reports Already Run):

• Because a report is generated and delivered to you immediately when you spend a credit, a report cannot be cancelled once it has been run. At that point the digital product has already been supplied to you in full.
• Refunds for reports that were run are still available in the situations listed in Section 3 below — for example where no data was found, or where the report was incorrect or incomplete.

Subscription Services (if applicable):
If JPAS offers subscription-based services, cancellations can be made at any time. However, the cancellation will take effect at the end of the current billing cycle, and no prorated refunds will be issued for the remaining period.

3. Refund Policy

Eligibility for Refunds — refunds are issued in the following circumstances:

• Unused Credits: Credits still unused in your account balance are refundable within 7 days of purchase (see Section 2).
• Report Failed to Generate: If a credit was deducted but no report was delivered to your account, we will restore the credit or issue a refund.
• No Data Available: If our data sources return no records for the VIN or chassis number you submitted, we will restore the credit or issue a refund.
• Duplicate Purchases: If you accidentally purchase the same report more than once, we will refund the duplicate purchase.
• Incorrect Report: If you receive a report that does not match the vehicle you requested, please notify us within 24 hours of delivery. If the error is on our part, we will provide a corrected report or issue a refund.
• Technical Issues: If you are unable to access or download the report due to a technical issue on our platform, we will resolve the issue or provide a refund if it cannot be resolved.
• Missing or Incomplete Information: If a report is missing information that was advertised as included, please contact us for a resolution or refund.

Non-Refundable Situations — refunds will not be issued where:

• The report has been delivered, accessed, downloaded, or used, and the report itself is accurate and complete.
• You provided incorrect vehicle details (e.g. VIN, chassis number, auction ID) at the time of purchase.
• You changed your mind or no longer need the report after it has been delivered.
• The report content is accurate but does not meet your expectations regarding the vehicle itself (e.g. vehicle condition, history, auction grade, or photo quality). We sell access to the recorded data; we do not warrant the condition of any vehicle.

4. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact our customer support team at info@jpauctionsheet.com with the following details:

• Your order number.
• The reason for your refund or cancellation request.
• Any supporting documentation or screenshots (if applicable).

We will acknowledge your request within 1 business day and resolve it within 2-3 business days. Approved refunds are returned to your original payment method and typically appear within 5-10 business days, depending on your bank or payment provider.

5. Chargebacks and Payment Disputes

If you are unhappy with a purchase for any reason, please contact us first at info@jpauctionsheet.com before opening a chargeback or payment dispute with your bank, card issuer, or payment provider. In almost every case we can resolve the issue — by re-delivering the report or issuing a refund — faster than a dispute can be processed.

• By purchasing from JPAS, you agree to contact us and allow us 2-3 business days to resolve your issue before initiating a chargeback.
• Where a chargeback is opened for an order that was delivered as described, we will respond to the dispute with evidence of the transaction, including your order record, the delivery timestamp, the report supplied, and your acceptance of these policies.
• Filing a chargeback does not cancel your obligations under these policies, and does not by itself entitle you to a refund where one is not due under Section 3.
• We reserve the right to suspend accounts with repeated chargebacks that are found to be unjustified.

Nothing in this section limits any rights you have under applicable consumer protection law, or your right to dispute a transaction you did not authorise.

6. Third-Party Data and Trademarks

Our reports are compiled from third-party data sources, including Japanese auction houses and US vehicle history and auction data providers. JPAS is an independent service and is not affiliated with, endorsed by, or sponsored by any vehicle history brand, auction house, or manufacturer. All trademarks and brand names are the property of their respective owners and are referenced for identification purposes only.

7. Contact Us

If you have any questions about our Refund and Cancellation Policy, please reach out to us at:
- Company: JP MANDALAR GLOBAL LLC (Wyoming, USA)
- Email: info@jpauctionsheet.com
- Phone: +66 661288288
- Website: https://jpauctionsheet.com